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Last Updated: Thursday, 31 July 2008

This is the new home page for the Public Performance Measurement and Reporting Network. We are currently in the process of upgrading our online presence. You may notice some changes over the next few weeks as we complete the transition from our old website. During this transition our old site will remain active and you can visit it by going to http://ppmrn.rutgers.edu.

NEWS

July PPMRN Newsletter

NATIONAL GROUP FORMS TO PROMOTE THE USE OF 311/CRM SYSTEMS IN LOCAL GOVERNMENT

WASHINGTON, DC, July 17, 2008 – A pothole in the street? A loose dog running around the neighborhood? Missed trash pick-up? Every day Americans want or need to make a call to their local government for service or information, but don’t always know where to call. An emerging technology, 311 service, is making it easier for citizens to connect with their local government when they need help. And all through a simple phone call to 3-1-1, or the touch of a button on a government website.

A new group created by several leading organizations has formed to promote the use of and serve as a resource on centralized customer service systems, such as 311 call centers, citizen relationship management (CRM) systems, and online service requests, to improve local government service delivery and performance.
The 311/CRM Project Coordinating Group was created by Rutgers University’s Public Performance Measurement and Reporting Network, 311 Community of Practice; the International City/County Management Association (ICMA); Community Research Council (CRC); and Public Technology Institute (PTI). Read More