Welcome to the 311 Community of Practice:

The 311 Community of Practice brings together practitioners, especially those in local government, elected officials, professional associations, academia, citizens, and vendors for 311 and Customer Relationship Management (CRM) systems. The purpose of the Community is to provide resources through our extensive online knowledge base and engage in substantive and insightful discourse on the use of 311 and CRM systems in the public sector.

Join the discssion at the 311 Forum!