311 + 3 : Adding Social Services

Abstract:

New York City 311 currently does provide some social service information, but only when the city itself is the service provider or has a formal relationship with a non-profit organization. Gary Wartels, a consultant for United Way on the 311 expansion project, clarifies how this works. If a 311 caller today requests information about after school programs, they are referred to the New York City Department of Youth and Family Development. With the expansion of 311, the caller interested in after-school programs would also learn about the offerings of the Partnership for After School Education.

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