Explaining Public Service Performance: Does Management Matter?

Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits. boyne_2004.pdf

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Public Performance Measurement Online Certificate Program
Registration is now closed for the next course - PPM 500.

If you are considering registering for all five modules (for the full certificate) with PPM 500 as your first module, please hold-off. Instead, we encourage you to register for and take the entire certificate of modules beginning with PPM 100, which will begin later this winter. We will post more information on this shortly.