3,500 Calls Flood New 3-1-1 Center

Abstract:

Philly's new 3-1-1 information line received 3,576 calls within its first 24 hours of operation - with public-safety questions topping the list of requests. The new 3-1-1 nonemergency call line formally kicked off just after 10 a.m. on Wednesday. "We promised you at the beginning of this year that we'd have 3-1-1 up and running by the end of the year," Nutter said during a news conference. "Now all Philadelphians only need one number." All nonemergency calls - whether it's an inquiry about your trash day or a request to fill a pothole - should now be made to 3-1-1. A call-taker should be able to provide information, take a request for a city service or forward the call to the right department. The 3-1-1 service will be available by phone 24 hours a day, seven days a week. Or citizens can use a walk-in center in room 167 in City Hall.

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