Abstract:

This document provides general information about how the Ant-Graffiti Request System (AGRS) functions, and descriptions of each major application feature. AGRS will be used to enter requests for graffiti abatement and track progress of its completion. AGRS is a single, centralized online application developed by City of Los Angeles employees. It is used for opening, closing, and updating graffiti incidents. It provides for email notification to the requestor and the contractor. AGRS has the capability for constituents to enter online requests which are then routed directly to the contractor resulting in timely abatement of unsightly graffiti in your neighborhood.

Graffiti Identifiers are those that call 3-1-1 or enter requests for abatement online These are the individuals who report graffiti and consist of L.A. City residents, or other City staff on behalf of those residents. Graffiti Identifiers include 3-1-1 call center agents, LAPD, CHP, RAP, Clean up crews and others. Any of these users, whether by themselves or via third party operators would provide the details necessary to properly remove graffiti damage such as address, cross street, property type, extent of damage etc., into AGRS via an online form.