Understanding what patients think about the care and treatment they receive is crucial to
improving the quality of care being delivered by the NHS. One way of doing this is by asking
patients who have recently used their local health services to tell us about their experiences.
This report contains the results of our fourth survey of people who use community mental health
services provided by NHS trusts in England (including combined mental health and social care
trusts and primary care trusts). It shows how each trust scored for each question in the survey, in
comparison with national benchmark results. It can be used to understand your trust’s
performance, and to identify areas for improvement.
There are tables that show the percentage of respondents from each trust who gave a particular
response to each question in the survey on our website. These show each individual trust’s
detailed survey results. A briefing note with the key national findings and changes from previous
surveys is also available. These documents were both produced by the Mental Health Survey
Coordination Centre at the National Centre for Social Research.
Similar surveys of community mental health services were also carried out in 2004, 2005 and
2006. They are part of a wider programme of patient surveys, which cover a range of topics
including adult inpatients, health services for children and young people, accident and emergency
care for adults and ambulance and primary care services. To find out more about our programme,
please visit our website. Community Mental Health Survey 2007.pdf