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3/23/10 Webinar: Building a Business Case for 311/CRM during an Economic Crisis

Last Updated: Tuesday, 02 March 2010

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The City of Philadelphia didn’t even have its new Philly311 system up and running before it lost roughly $3 million to budget cuts in 2008. Yet the city managed to launch the new service before the end of that year and handled about 1.1 million calls in 2009. And with customer satisfaction ratings around 89%, the city has good cause to celebrate its decision to move forward with the service. Learn more about how the city went about accomplishing this goal under challenging economic circumstances.

Tuesday, March 23, 2010 1:00 PM - 2:00 PM EDT

Moderators: Camille Barnett, Managing Director, City of Philadelphia
Rosetta Carrington Lue, Philly311 Call Center Director

Host: Cory Fleming, ICMA

To register: https://www1.gotomeeting.com/register/818269736