U.S. General Services Administration Citizen Relationship Management

Last Updated: Wednesday, 22 April 2009

Abstract:

GSA has changed the relationship citizens have with their government by making official government information accessible to the public through multiple channels, including the Internet, telephone, email and print publications.

GSA's USA Services initiative serves citizens directly by providing easy-to-find authoritative sources of information. GSA's governmentwide leadership and assistance allow other federal agencies to provide better service to their constituents by sharing best practices and managing networks across governments. USA Services also develops governmentwide standards for web content and provides citizen contact centers and governmentwide contracts for citizen service activities.

Links

• http://www.gsa.gov/Portal/gsa/ep/channelView.do?pageTypeId=8169&channelId=-12985