Membership Login Required

U.S. General Services Administration Citizen Relationship Management

Abstract:

GSA has changed the relationship citizens have with their government by making official government information accessible to the public through multiple channels, including the Internet, telephone, email and print publications.

GSA's USA Services initiative serves citizens directly by providing easy-to-find authoritative sources of information. GSA's governmentwide leadership and assistance allow other federal agencies to provide better service to their constituents by sharing best practices and managing networks across governments. USA Services also develops governmentwide standards for web content and provides citizen contact centers and governmentwide contracts for citizen service activities.

 

 
 

Latest News

  • Nonprofit Fundraising and Planning Webinar Series

    Join NCPP and Peter Hoontis with the School of Public Affairs and Administration at Rutgers University for an informative, 3-part webinar series on the latest issues affecting the Nonprofit Community. Please click here for more details and quick registration.

  • Call For Blog Posts

    If you are interested in contributing a blog post – to share a recent experience with or findings from a study on performance measurement and reporting – please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    To receive word when a new blog post is up, please subscribe to our RSS feed.

  • Public Performance Measurement Online Certificate Program

    Registration is now closed for the next course - PPM 500.  

    If you are considering registering for all five modules (for the full certificate) with PPM 500 as your first module, please hold-off. Instead, we encourage you to register for and take the entire certificate of modules beginning with PPM 100, which will begin later this winter. We will post more information on this shortly.