Abstract:

Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards and the public regarding data collected on calls made to the 3-1-1 Citizen Service Center.  Below you will find links to these reports, along with additional resources on NYC.gov describing the performance of City agencies.

Signed by Mayor Michael R. Bloomberg in May 2005, Local Law 47 is the result of DoITT's work with the City Council.  The prime sponsor of the legislation was Council Member Gale A. Brewer, Chairperson of the Council's Committee on Technology in Government.  Making agency performance data available is an important way to ensure open government, and this law provides the public with valuable information while protecting the privacy and confidentiality of callers to 3-1-1.

DoITT remains committed to improving these reports going forward, and periodic meetings will be held with representatives from the City's Community Boards to review the 3-1-1 Reports' content and format.